|
|
|
| Service & Support |
|
Having dedicated IT staff can be very expensive, especially for a small business. You may not have the time or the inclination to keep abreast of new technology and innovations within the computer world that could benefit your organisation.
With A BVR support contract, you may have a problem that involves more detailed knowledge of your system, or you may be uneasy in undertaking certain instructions only on the Phone. With your permission we can dial into your Network Fileserver to try to resolve the problem.
Where problems are unable to be resolved by either telephone support method, a site visit would be arranged. An appointment would be made to visit your premises at the earliest mutually convenient time.
Support is normally available Monday - Friday from 09:00 to 17:00. 4 working hours for Fileserver, 8 Working Hours for Workstation
Your BVR Account manager will be a "Virtual IT Manager" and we can also allocate a dedicated IT Support Engineer. This is very useful to the smaller businesses who cannot afford the luxury of dedicated IT staff. A member of our support staff will visit your site at pre-determined intervals. This can be as from as little as half a day a month, with no upper limit.
They will perform any computer related duties during their visit that you require. This could include:
- Routine System Healthchecks - (like updating anti-virus software)
- Installing New Software or Hardware
- Investigate New Technology
- Adding or Removing Users
- Training New Staff
This ensures that you to get on with doing what you do best, run your business efficiently, and let us worry about supporting your computer system.
All non contract site visits are chargeable. These are calculated on an hourly on-site basis, subject to a minimum call out charge. Working outside of normal hours is available, however additional charges apply.
 |
|
|
|
|
